Know Your Rights as a Player

Even experienced gamblers may be unaware of their rights and obligations as casino players. On this page, you will find everything you need to know about your rights as an online casino player.

Additionally, this page aims to guide the Know Your Customer (KYC) process for services that include financial transactions, such as online casinos, covering the use of KYC and how it affects you as an individual.

Who Protects Your Rights as an Online Casino Player?

Online casino players’ rights are protected by gambling authorities such as the Malta Gambling Authority (MGA) or the UK Gambling Commission (UKGC). All online casinos and gambling businesses licensed by such authorities must guarantee certain rights to their players.

What Kind of Rights do Casino Players Have?

The regulatory bodies that license online casinos safeguard casino players’ rights. These rights include:

  • Fair and transparent results.
  • Protected banking transactions and player privacy.
  • Gambling-related harm prevention.

This is why it’s important to only play at registered online casinos holding the relevant licenses. These rights are further discussed in the next sections.

Fair and Transparent Results

  • The website wording must be fair and transparent so casino players can make an informed choice about whether to sign up at an online casino.
  • Online casinos must ensure that the games they offer are run by random number generators (RNGs), ensuring that outcomes are completely random.
  • Licensed casinos must submit to testing by competent third-party authorities such as eCOGRA to ensure their software is fair. That result cannot be influenced by human tampering.

Protection of Players’ Privacy and Banking Transactions

  • Licensed online casinos must have systems to secure their customers’ privacy and safeguard their details.
  • They are required to tell their clients not just what data about them they are collecting but also why and for what purpose they are collecting this data.
  • Online casino customers have the right to ask for a copy of all data the casino collects about them and even request that the casino erase their data under certain circumstances.
  • Customers should make sure that the operator’s website they chose to play with has Secure Sockets Layer (SSL) encryption, which makes sure that if anyone gets access to the casino’s servers, they still won’t be able to get their hands on the player’s personal and banking details.

Prevention Against Gambling-Related Harm

  • Casino and betting operators must encourage players to gamble responsibly long before developing problematic habits that could harm their daily lives.
  • There are several tools that casinos can make available to do so – reality checks, countdowns, individual deposit limits, cooling-off tools, and self-exclusion can all help players maintain control over their online gambling activities.

The Know Your Customer (KYC) Process

In this section, we are going to describe the KYC process.

What is KYC?

Know Your Customer or KYC is the process businesses that handle financial transactions use to verify their customers’ identity and financial information. Since players place real money bets at casinos, casinos are considered to be financial institutions and have to follow KYC procedures.

KYC standards protect financial institutions against fraud, corruption, money laundering and terrorist financing. KYC involves several steps:

  • Establish customer identity;
  • Understand the nature of customers’ activities and qualify that the source of funds is legitimate;
  • Assess money laundering risks associated with customers.

Why do Casinos Carry Out KYC?

Regulated casinos need to ensure that the gambling on their sites is fair and free of crime. This includes checking customers to ensure they are honest, trustworthy people and gambling with funds obtained fairly and legally.

If a casino does not follow these protocols, it can be used for illegal activities, resulting in losing its license. Therefore, KYC helps casinos safeguard their interests and those of their legitimate, law-abiding customers. Here are the top three reasons why casinos carry out KYC checks.

What Should I do to Complete the KYC Process?

Your identity and age can be verified by submitting your passport or driver’s license. Regarding proof of address, operators will usually request either a utility bill or bank statement issued within the last three months.

Some online casinos may also ask you to provide additional documents for financial verification. This is used to show that your funds have been acquired legally and that the person is making deposits and withdrawals.

You can use payslips, bank statements, pensions or any other document showing how you came to possess the money you’re playing with.

When submitting copies of your documents, ensure that the images are clear and that the whole document can be easily read – otherwise, they will be rejected, and you will have to resubmit them.

How Will my Information be Used?

The documents you submit will be inspected to ensure they are legitimate. They also have to match the personal and financial details you have already provided Your data will be stored in a password-restricted and secured digital system.

It will only be used internally and won’t be shared without your consent. The only people who can access your details are trained casino personnel, so you can rest assured that it won’t fall into the wrong hands.

Questions and Answers

Do you have any questions about the players’ rights? Check out below.

KYC stands for Know Your Customer and is a way for casinos to verify who their players are, whether they are of legal age and whether the funds they are gambling with have been obtained from legitimate sources.
You’ll be required to provide at a minimum, your name, address and date of birth in order to gamble. You may also be asked to provide proof of address and proof of where your money comes from, such as a payslip.
You’ll find casinos without the KYC process, but we do not recommend that you play at such casinos since it shows a lack of commitment to fairness, player safety and responsible gambling.

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Kevin Flynn

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Kevin Flynn is a lean start-up business consultant, PowerMBA, and Senior Financial Markets Editor at Investors Prism. He lives in Leominster, Massachusetts, with his wife…

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